Company policies

Shipping Policy

We aim to process and ship all orders within 1–2 business days. Delivery times may vary depending on your location and selected shipping method, typically ranging from 3 to 7 business days. You will receive tracking details via email once your order has been dispatched.

We offer both domestic and international shipping. All shipping fees are calculated at checkout based on destination and package weight. Please note that unexpected delays may occur during peak seasons or due to courier service issues.

Return & Exchange Policy

We gladly accept returns and exchanges within 14 days of receiving your order. Items must be unused, in original condition, and returned with their original packaging and tags. To begin the return or exchange process, please contact our customer support with your order number.

Once your return is received and inspected, we’ll issue a refund to your original payment method or process the requested exchange. Return shipping costs are covered by the customer unless the product is damaged or incorrect.

Payment Policy

We accept all major payment methods, including Visa, MasterCard, American Express, PayPal, and Apple Pay. Payments are securely processed using encrypted technology to protect your personal and financial information.

All orders must be paid in full before they are processed. In the event of a payment failure, your order may be canceled or delayed until the issue is resolved.

Privacy Policy

Your privacy is important to us. We collect only the personal information necessary to fulfill your order, improve our services, and keep you informed about updates or promotions (with your consent).

All data is stored securely, and we never sell or share your information with third parties, except as required to complete your order or comply with legal obligations.

Terms & Conditions

By using our website and placing an order, you agree to our terms and conditions. This includes compliance with our return policy, pricing, intellectual property rights, and usage of the site.

We reserve the right to update these terms at any time. Continued use of the website implies acceptance of any changes.

Order Policy

Orders are confirmed via email after checkout. Please review your order carefully before submitting it, as we may not be able to make changes afterward.

Cancellations are accepted within 2 hours of placing an order. After that, the order may already be processed or shipped. In such cases, a return can be requested after delivery.

Customer Support Policy

Our customer support team is available to help with any inquiries, Monday to Friday, from 9:00 AM to 6:00 PM (local time). We aim to respond to all messages within 24 hours.

You can reach us via email, phone, or the contact form on our website. We are committed to providing a smooth and helpful experience throughout your shopping journey.

Account Policy

Customers may choose to create an account to simplify future purchases, track orders, and manage preferences. You are responsible for maintaining the confidentiality of your account information.

We reserve the right to suspend or terminate accounts that are found to be violating our terms or engaging in fraudulent activity.

Discounts & Promotions Policy

Discount codes and promotional offers are valid only for the time and conditions specified. Offers cannot be combined unless explicitly stated.

We reserve the right to modify or withdraw promotions at any time without prior notice. If a promotion affects your order, it will be clearly reflected during checkout.

Security Policy

We use secure socket layer (SSL) technology and other modern security measures to protect your data during transactions and account usage.

Our systems are regularly updated and monitored to prevent unauthorized access. We also advise customers to use strong passwords and avoid sharing login information.

International Orders Policy

We gladly accept international orders and ship worldwide. Please be aware that additional customs duties, taxes, or fees may apply based on your country’s import regulations.

These charges are the responsibility of the customer and are not included in our shipping fees. Delivery times for international orders may vary depending on the destination and customs process.

Sustainability & Ethical Sourcing (Optional)

We are committed to reducing our environmental footprint. Whenever possible, we use eco-friendly packaging and partner with suppliers that follow ethical labor and sourcing practices.

Our goal is to promote a more responsible and sustainable shopping experience, and we continue to explore new ways to improve in this area.